Real embroidery — every thread is stitched individually into the fabric with premium thread. Not a print that fades or peels after a few washes. You feel the difference immediately: embroidery has texture, depth and outlasts the sweater itself. Embroidered by our production partner Printful.

You receive your finished design by email before production — nothing happens until you say "yes, that's it". We're glad to adjust colours, details or layout until you're happy. If you're not satisfied at all, you pay nothing. Really.

A sharp photo where your pet's face is clearly visible — ideally at eye level, in natural light. Phone quality is completely fine. Don't worry about slight blur: if we need a better one, we'll write to you before we start.

Because every sweater is embroidered individually for your pet, there is no statutory right of withdrawal under § 312g (2) no. 1 of the German Civil Code — that is standard for personalised products. BUT: if there is a quality defect, a wrong size or a mistake on our side, we replace it free of charge. Your design approval before production protects you on top of that — you decide before we stitch.

Honestly: because we know most customers only order once they have seen their design — not before. Instead of pushing you into a blind purchase, we turn it around. You get your individual pet design free by email, look at it in peace — and then decide. If it blows you away: order a sweater. If not: keep the design as a small thank you. No catch, no spam, no obligation.